• If you need to cancel your trip, you have to do it in advance or the funds will be forfeited.  Details regarding terms and conditions will be on your ticket reservation.
  • If you need to change or cancel your flight and you booked through Connexxus, call your Connexxus booking agent for assistance.
  • Agency transaction fees and airline booking fees are different and both may apply when making any changes or cancellations.

Flights Canceled by the Airline

If the airline is unable to get you a seat on an alternate flight, call the travel agency used to book the original flight for assistance with rebooking or making other arrangements.

Voluntary Early or Delayed Return

If you need to change your itinerary during your trip, you will likely be charged additional costs (i.e., penalty fee, fare increase). These additional costs may be reimbursed if you have a business reason for taking this action. However, if you took the action for personal reasons, you should not expect the university to pay the higher cost.