Will UC’s Travel Insurance Program cover lost costs/penalties?

  • You may be able to recoup some of your costs for international trip cancellations.
  • If the airline or travel provider refused to issue a refund or a travel credit or charges a penalty for changes for travel to international destinations, travelers should submit their claim through the UC Travel Insurance Program.
  • You can submit a claim for airfare, hotel, cancellation fees, or conference registration for up to $2,000 for international trips (domestic trips are not covered). Once a claim is submitted, a determination will be made by the UC Insurance Carrier, Chubb, regarding what is covered. Please note that it is the insurance company and not UC Berkeley that determines if a claim is accepted or not.
  • Download and complete the claim form (PDF) that is available on the UCOP website.
    • The Policyholder is the University of California.
    • Group Policy Number:
      • Faculty/Staff - ADD N04223810
      • Student - ADD N04223822
      • Education Abroad Program (EAP) - ADD N04834823
        • The program name is the title of the event for which you were traveling (ex. Study Abroad 2020 or International Research Conference, etc.).
        • The group leader is the name of the person running the program (if applicable).
    • Submit your completed form to Chubb:
      • Fax: (302) 476-7857
      • Email: diane.basa@chubb.com
      • Mail: Chubb USA PO Box 5124 Scranton, PA 18505-0556
    • As part of your claim, please provide the following:
      • Proof of enrollment in travel coverage/registration of their trips
      • Proof from the airlines that the tickets were non-refundable
      • Provide the Itinerary and the cost of the tickets
      • Proof from the hotels that accommodations were nonrefundable, cancellations fees, or could be cancelled with no penalties
      • Documentation that you requested a refund and/or travel credit and denial from the service provider.
      • Whether you were traveling to one of the countries included in the CDC Travel Health Notice Warning Level 3, OR
      • A detailed explanation of how the business activity was actually impacted or resulted in an effective cancellation as a result of the coronavirus (COVID-19). For example, you were traveling for a symposium to a currently unaffected region, and the organizer cancels the event because the key speakers from affected regions were unable to attend.