Frequently Asked Questions - ConnexUC - UC's Online Booking Portal

Does the requirement to use ConnexUC apply to student or guest travelers?

The requirement to book airfare through ConnexUC is not currently being enforced, while we gather feedback from campus. We'll update the FAQ as needed with any changes.

Only UC Berkeley employees are required to book their airfare through ConnexUC using Direct Bill. For non-employees needing UC business travel, a UC Berkeley employee can book travel on their behalf through ConnexUC/Direct Bill using the “guest” option. This eliminates the need for the traveler to pay out-of-pocket and wait for reimbursement until after the completion of travel.

Will I still be reimbursed if book air travel outside of ConnexUC and do not provide evidence that I reviewed ConnexUC flight options for comparison?

The requirement to book airfare through ConnexUC is not currently being enforced, while we gather feedback from campus. We'll update the FAQ as needed with any changes.

Airfare expenses booked outside of ConnexUC that do not include a screen capture from ConnexUC along with an explanation for why the ConnexUC search results were suboptimal will still be reimbursed as long as they meet all other policy requirements, but they will require additional approvals from a Dean/VC level approver.

If part of my business travel involves personal time, can I still use ConnexUC and Direct Bill to purchase the airline ticket?

The requirement to book airfare through ConnexUC is not currently being enforced, while we gather feedback from campus. We'll update the FAQ as needed with any changes.

If the personal time simply involves arriving earlier and/or staying longer at the destination at which the business travel occurred, then the requirement to use ConnexUC and Direct Bill still applies. If the traveler adds additional locations to the flight itinerary that are for personal purposes, then the airline ticket can not be purchased using Direct Bill.

ConnexUC can be used to purchase tickets for...

I have a flight credit that is going to expire. Will I still be reimbursed for my flight if I book the ticket outside of ConnexUC using the credit to pay for my ticket after November 1st?

The requirement to book airfare through ConnexUC is not currently being enforced, while we gather feedback from campus. We'll update the FAQ as needed with any changes.

If the original ticket was bought outside of ConnexUC, of course we want you to be able to use the credit that you received so that those funds are not lost. When you seek reimbursement, just make clear in the explanation box on the special circumstances page of the reimbursement system that the credit was from a ticket bought prior to the November 1st requirement going into effect. You will be required to provide...

Can I use my personal credit card when making reservations through ConnexUC?

The requirement to book airfare through ConnexUC is not currently being enforced, while we gather feedback from campus. We'll update the FAQ as needed with any changes.

For airfare reservations booked after November 1, 2021 (not the travel date, but the actual booking date), if you are a UC Berkeley employee, you are required to pay for the airfare using a Direct Bill ID. But, because the direct bill option is not currently available for hotel and car rentals, you will still need to use a personal credit card when making reservations for those services through ConnexUC.

Can I request an exception from booking my airfare through ConnexUC?

The requirement to book airfare through ConnexUC is not currently being enforced, while we gather feedback from campus. We'll update the FAQ as needed with any changes.

We promise our business travelers that we will not disadvantage them with the requirement to book their business airfare through ConnexUC. As we work to continue to improve the program and listen to our business travelers, if you find a better airfare option (price or schedule/routing) that you are unable to find in ConnexUC, you can simply go ahead and book the reservation outside of ConnexUC. When submitting for...

Am I required to use ConnexUC?

The requirement to book airfare through ConnexUC is not currently being enforced, while we gather feedback from campus. We'll update the FAQ as needed with any changes.

Yes, for airfare reservations booked after November 1, 2021 (not travel date, but actual booking date). If you are a UC Berkeley employee, you are also required to pay for the airfare using a Direct Bill ID. The UC Berkeley Accounts Payable and Travel Office can grant an exception in certain circumstances. We strongly recommend ConnexUC be used for hotel and car rentals, but because the direct bill option is not...

If I book my airline ticket through ConnexUC and if I need to make changes to the reservation or my flight is cancelled, can I work directly with the airline to make changes or rebook if that is my preference?

Or would I be required to use ConnexUC for changes too?

Airline tickets booked through ConnexUC have no restrictions on them, so if an employee prefers to work directly with the airline to make changes or rebook a cancelled flight they may do so. But, one of the many advantages of the program is that if you need agent assistance and don't have potentially hours to wait on hold for an airline representative, you also have access to live ConnexUC agents (fees may apply depending on the circumstance).

If I book my airline ticket through ConnexUC, will I still get all of my frequent flier/loyalty points as if I booked directly with the airline and will I still have access to upgrades and other benefits?

Absolutely, travelers at a minimum receive all of the same loyalty rewards/points from travel booked through ConnexUC as they would if booking directly with the airline. And, in some cases, we actually have special bonus rewards negotiated with some of the airlines. The next time you log into ConnexUC, click on "About" and then "Air" to see, by airline, the different discounts they offer exclusively to the UC and any additional perks/rewards they offer as well.

How should I purchase my airline ticket if it is being paid for by an external source, for example, the sponsor of a conference at which I am presenting?

If an external party is paying directly for an airline ticket for a UC Berkeley employee, then it is acceptable to purchase the ticket outside of ConnexUC. If the travel is for UC business purposes, you may self-register for UC’s travel insurance coverage on the Risk Services Travel page.