If you booked using ConnexUC, the UC System's online booking tool, you can cancel online in ConnexUC with the ConnexUC agency where you made the booking, or you can contact the agency by phone. The agency will attempt to get a refund or future travel credit. If you receive a future travel credit through ConnexUC, you will only be able to use this credit by booking through ConnexUC using the same agency that the original reservation was made. Travelers should be aware that travel credits must not be used for personal purposes. If it is used for personal purposes, the traveler must reimburse the university for the cost of the ticket.
Please note there will be a time limit to use credits. Please also make sure to cancel all hotel, car rental, and any other reservations.
Will I be able to get a full refund for tickets that are generally not refundable?
The ConnexUC agencies and UCOP's Central Travel Office have reached out to the airlines to try to get blanket refunds for UC related travel. So far, airlines have not been receptive to providing refunds. They have generally provided credit towards future travel. We will continue to push this issue with the airlines and will attempt to get refunds for individual travelers, if possible. Some refunds have been given, but these are determined by the airlines on a case-by-case basis.
Will there be cancellation or change fees?
Most of the major airlines have agreed to waive cancellation or reissuance fees.
If the traveler will not be able to use a future credit, can we change the name of the traveler?
In most cases, the major airlines are allowing a name change for domestic tickets (not international). There is a name change fee associated with this which varies by airline. Please note this a fluid situation, so these airline policies may change in the future.