Overview
If your trip was registered with UC's Travel Insurance Program, you should have received an email from Crisis24 Horizon (support@crisis24horizon.com) with pre-travel safety steps to take before you travel to reduce your travel risk. This will involve creating a Crisis24 Horizon Account and then downloading the Crisis24 Horizon Mobile App. Additionally, in Step 4, it will provide a link to access an insurance contact card for international travel.
The U.S. Department of State Travel Resources page has information to assist with crisis situations, lost/stolen passports, financial needs, victims of crime and medical emergencies.
Please contact the ConnexUC agency that your original travel was booked through if you have urgent issues requiring changes to those travel reservations.
Contact
This contact information is for assistance with medical referral, evacuation, repatriation, or other emergency services unrelated to specific travel reservations.
It is not for travelers who need to make changes to their travel reservations, even in an emergency, unless actual extraction is needed.
Chubb-AXA Global Travel Assistance
Phone
Inside US: +1-855-327-1420
Outside US: +1-630-694-9804